Payment:
Dordan accepts payment with Mobilepay and PayPal. Payment will only be debited from your account on the day the item is dispatched.
All amounts are in DKK. Danish kroner is included. VAT.
Dordan uses an approved payment server that encrypts all your card information with the Secure Socket Layer (SSL) protocol. This means that your information cannot be read.
Delivery:
Dordan delivers on all weekdays for the selected delivery method. It is delivered via PostNord parcel post in Denmark and via GLS to Denmark and Europe (see prices when ordering).
Right of complaint:
There is a 2-year right to complain under the Purchase Act. Our right to complain applies to defects in materials and/or manufacturing.
The complaint does not apply to errors or damage caused by operating the product/service incorrectly.
Dordan will cover return costs to a reasonable extent.
When returning:
Address inquiries to dordanunique@yahoo.com:
Packages sent with cash-on-delivery are not accepted.
Refund:
If a refund has been agreed, please send your bank details so that we can transfer the agreed amount.
Right of cancellation:
There is a 14-day full right of return on goods purchased in our Webshop.
The period is calculated from the day you receive the order.
Return costs are your own responsibility.
Cancellations must be reported to us no later than 14 days after the purchase, and you must return the shipment within 14 days of the cancellation.
The notice must be given by mail at dordanunique@yahoo.com. In the message, you must clearly state that you wish to exercise your right of withdrawal.
Condition of the item when you send it back:
You are only liable for any deterioration in the value of the goods which is due to handling other than what is necessary to determine the nature, characteristics, and way of functioning of the goods. In other words, you can try the product in the same way as if you tried it in a physical store.
If the item has been tried on in addition to what is described above, we consider it used, which means that if you cancel the purchase, you will only receive a partial or no refund, depending on the item's commercial value.
To receive the full purchase amount back, you must do the same as you can in a physical store. You may test the product, but not actually use it.
You can complain to the Center for Complaint Resolution via the Complaint Portal for Nævnenes Hus: https://kpo.naevneneshus.dk/
If you are a consumer residing in another EU country, you can register your complaint in the EU Commission's online complaint platform.
If you submit a complaint here, you must provide our email address: dorna81@outlook.com
